Customer Service & Sales Support Coordinator

We are seeking a dedicated Customer Service & Sales Support Coordinator to facilitate our strong customer relationships and support our sales team. The ideal candidate will possess a keen eye for detail, excellent organisation skills, and an unwavering commitment to providing top-tier service.

Client Details

Our client is a large organisation in the industrial / manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.

Description

• Coordinate and manage customer service operations to ensure customer satisfaction.
• Support sales team with administrative tasks.
• Handle customer queries, complaints, and feedback in a timely and professional manner.
• Develop and maintain solid relationships with customers and internal teams.
• Prepare regular reports on customer service issues for management review.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Participate in team meetings and training sessions.
• Ensure compliance with company policies and procedures.

Profile

A successful Customer Service & Sales Support Coordinator should have:

• Proven experience in a customer service role within the industrial / manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in MS Office and CRM software.
• Ability to work well in a team-oriented environment.

Job Offer

• A competitive salary of £35,000
• Generous annual bonus scheme.
• Pension plan.
• 25 days holiday leave.
• Life Assurance 4 x annual salary.
• Free on site parking.

Please not that this role is fully office based