Customer service and sales support executive

Job Title: Customer Service and Sales Support executive

Location: Braintree
Contract Type: Permanent
Industry: Manufacturing & Production

Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your skills can make a difference? If so, our client, a leading organisation in the manufacturing and production sector, is seeking a Customer Service and Sales Support professional to join their vibrant team in Braintree!

About the Role:
As a vital member of the team, you will play a key role in ensuring customer satisfaction and supporting the sales process. This is an exciting opportunity to work in a collaborative environment where your contributions will be valued and recognised. Your enthusiasm and proactive approach will help drive the success of the organisation.

Key Responsibilities:

Provide outstanding customer service by responding to inquiries and resolving issues in a timely manner.
Assist the sales team by processing orders and managing customer accounts efficiently.
Maintain accurate records and documentation to ensure smooth operations.
Collaborate with various departments to ensure customer needs are met and exceeded.
Identify opportunities for upselling and cross-selling products to enhance customer satisfaction and drive sales.
Participate in team meetings and contribute ideas for improving processes and enhancing customer experience.

What Our Client Offers:

A supportive and friendly work environment where every team member is valued.
Opportunities for professional development and career advancement.
Competitive salary and benefits package.
Engaging company culture with team-building activities and events.
The chance to be part of a respected organisation in the manufacturing and production industry.

Candidate Profile:

To excel in this role, the ideal candidate will have:

Proven experience in customer service or sales support, preferably in a manufacturing or production setting.
Excellent communication skills, both written and verbal, with a knack for building relationships.
Strong organisational abilities and attention to detail.
A proactive and positive attitude, with the ability to work well under pressure.
Familiarity with CRM systems and Microsoft Office Suite.

If you are ready to take on a rewarding challenge and make a significant impact within a thriving organisation, this is the perfect opportunity for you! Our client is eager to find a motivated individual who shares their commitment to excellence in customer service and sales support.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed