Customer Service & Ticketing Administrator

To learn more about us as a Club, our purpose, vision and values, please click this link: SCCC

Job Title: Customer Service & Ticketing Administrator (Maternity Cover - 12 Month FTC)

Reports to: Membership & Ticketing Lead

Contract: Fixed-term, full time (12-month contract)

Hours: Minimum of 40 hours per week, to include evenings, weekends and bank holidays

Salary: £27,500 - £29,000

Location: The Cooper Associates County Ground, Taunton

Closing date: 07 May 2026

Anticipated start date: w/c 25 May 2026 (candidates must be available to start immediately)

Everyone here at Somerset is excited to see you...

• Deliver an outstanding customer experience as the first point of contact for all enquiries.

• Support the efficient day-to-day operation of ticketing, membership, and hospitality administration within a professional cricket environment.

• Play a key role in matchday and event delivery!

Sounds rewarding right - let's see what's involved!

You will have the experience, skills and knowledge to successfully...

• Serve as the first point of contact for customer inquiries, providing friendly and professional assistance via phone, email, and in person.

• Manage ticket sales, memberships, and bookings accurately, supporting administration and ensuring timely distribution of event packs.

• Develop proficiency in internal systems such as Secutix, ResDiary, and CaterSoft to process transactions and support reporting.

• Provide front-of-house reception services, maintaining a professional environment and assisting with administrative tasks across departments.

• Support matchday and event operations, including ticket sales at gates, customer assistance, and access management.

• Handle complaints empathetically, resolve queries promptly, and support the delivery of high-quality customer service throughout all activities.

Useful tip! We will review and score your application based on the below criteria.

You will have:

• Previous experience in a customer service, reception or administrative role

• Excellent communication skills (verbal and written)

• Strong organisational skills and attention to detail

• Ability to handle multiple tasks in a fast-paced environment

• Confidence using IT systems and learning new platforms

You will need to be eligible to work in the UK.

For the full list of responsibilities and criteria for the role, please download the job description here: Job Description - CS & TA

We can see you thriving in this role, if you are...

• Professional, friendly and approachable manner

• Customer-focused with a positive, can-do attitude

• Reliable and flexible, particularly around matchdays and events

• Team player with the ability to work independently

• Calm under pressure and solution-oriented

Why join Somerset? We're creating something special, and we see you - along with all our people - as a key pillar of our success.

You will be joining a team who values everyone's contribution, receive a competitive salary and be provided with opportunities for growth and development.

You'll need to refer to the job description within your application to show how you meet the essential criteria.

You will also notice our Club competencies are detailed on the job description, along with the proficiency levels for the role.

To understand these more, please download our competencies framework here: SCCC Competency Framework

How to apply...

If you are interested in this position, simply complete our application form below - we use fair and safe recruitment methods therefore we don't review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process. For more information and support, please read our Application Guidance.

If you need further advice, or require any Reasonable Adjustments to enable you to apply for roles or participate at any stage of the selection process, please let us know by emailing [email protected]

Next Steps...

Selected candidates will be invited to a first stage interview via Microsoft Teams on the w/c 11 May 2026.

Further shortlisted candidates will be invited to a second stage interview to be held face to face at the Cooper Associates County Ground on the w/c 18 May 2026.

We wish you the best of luck and look forward to receiving your application!