Customer Service Apprentice (Level 2)

Contract Type: Fixed Term for 15 months
Working Hours: 37 Hours
Worker Type: office based with some Hybrid working
Salary: Age-related national minimum wage
Location:Harvey Road, Bilborough, Nottingham, NG8 3BB
Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council

here

.
About the Role
The successful candidate will gain an insight into the industry by undertaking a Level 2 Customer Service Apprenticeship whilst carrying out work across the department.
We are looking for candidates who demonstrate commitment to learning new skills, who can use their initiative in challenging situations, identifying creative ways to solve problems and who can communicate with colleagues and customers alike.
About You
The ideal candidate will have:
Experience of working in a team and individually.
The ability to demonstrate effective literacy and numeracy.
Understanding of and ability to use computers and relevant software.
The ability to communicate effectively with customers and colleagues, through face-to-face, written and telephone contact.
The ability to work effectively under pressure and organise and prioritise work to meet deadlines.
You can find the job description for this post here:

jd-apprentice-customer-service-l2.pdf (nottinghamcity.gov.uk)
When will my apprenticeship start?
You will need to be available to commence your apprenticeship 2 nd

September 2024 .
Entry requirements
You will need to be able to provide evidence of Maths and English qualifications at grade C/5 or above on request - Please ensure you specify these grades in your CV/ supporting statement
Successful candidates must be committed to attend college either in person or via online learning to obtain the Customer service level 2 apprenticeship
You will need to be a minimum of 16 years old by August 31 2024. There is no upper age limit
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the

additional information

for applicants page.
How do I apply?
When completing the application form you will be required to upload a CV and

a personal statement of no more than 500 words outlining why you would make a great Property Maintenance Apprentice .'
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the

additional information

for applicants page.
Closing Date: 17 June 2024 (midnight) - Please note we reserve the right to close this vacancy early if we receive a high volume of applications
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:In July - Dates to be confirmed
If you have any technical issues when completing your application, please contact our Employee Service Centre:

https://emss.freshdesk.com/support/home
By applying to this job, you agree to our

Terms & Conditions.

*By submitting your application you agree to the information within your application being sharedwith our college partners for the purpose of functional skills assessments. Please read our privacy statement*
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually
Access to a generous, defined benefit pension scheme offering 17.9%
Smart Working

to support your work life balance
Health and wellbeing benefits including access to our Employee Assistance Programme
Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and wed like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

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