Customer Service Assistant

Corin is looking for two Customer Services Associates to ensure that our customers

(hospitals and health / medical centers)

have the 1st Class customer service experience

with our products (hip and knee implants) and instrument kits.
1) Fixed-term contract 12-14 months
2) Permanent contract - must speak German - GCSE or A-Level will be perfect - put your learning into practice!

Are you looking to start a

challenging career

based in Cirencester ?
Do you want to work for an organization that

changes people’s lives

by making and supplying hip and knee implants to patients worldwide?
Do you like working in a team and

providing excellent customer service ?
Are you willing and

keen to learn , with a strong work ethic?

Previous experience in customer service would be ideal (retail assistant?) but more importantly, someone who has a

customer-centric attitude is well organized with excellent communication skills.

You will need to be permanently based in the UK and have a valid UK work permit or UK passport, or have indefinite leave to remain (ILR), as unfortunately, we can not offer VISA sponsorship for this role

You will be working closely with our supply chain, finance, and sales team within the customer service team. This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri) hybrid position which includes

2 days a week based at our global HQ in Cirencester, Gloucestershire.

As the Customer Services Associate you will be working within the

customer services team

maintaining key inputs and customer master requirements.

You will need to be good at working in a team with proficiency in the Microsoft Office suite, and able to work to deadlines and be comfortable with deliverable daily objectives.

The key responsibilities of the Customer Services Associate are to:
Manage the administration of customer requirements, in the core business systems (SAGE).
Enter and audit orders in a timely and right-first-time manner.
Investigation, route cause analysis, and issue of credit notes
Return Goods Authorisation (RGA)
Order acknowledgements.
Manage, update, and maintain master customer information with accuracy.
Own and manage the customer services Standard Operating Procedures (SOP’s)
Ensure Customer Service KPIs are met to ensure the best customer experience.
Provide quotes.
Deal with new customer enquiries and account set-up paperwork.
Manage customer rebates.
Support with internal and external audits where required.

Benefits include.
Competitive salary and discretionary annual bonus
25 days holiday plus statutory.
Pension – we contribute 6% rising to 9.7% after 18 months if you contribute 4%.
Life Assurance – 6 x basic salary
BUPA after 3 months
Free Eye Test
Subsidized canteen
Free Car Parking and electric car charging terminals
You will be working with great people – Connect your career ambition to our vision, our products and our people can change people’s lives.