Customer Service Assistant

Job Title: Customer Service Assistant
Salary: £23,114 - £23,500 (Pay award pending)
Hours: 6.0
Location: Garston
Contract Type: Permanent
Directorate: Resources

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential:

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

Desirable:

• Confident of speaking to customers of all ages.
• Basic I.T Knowledge.
• Work under own initiative

Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.

This job role is within the Customer Service Advisor, level COM04 job profile on our website.