Customer Service Assistant - Casual - Pool In The Park, Woking

What’s important to us...

Customers – we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service.

Partners – we work on behalf of our Council partners to deliver their services to the local community. We can’t do this without our colleagues.

Green Matters – we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment.

Colleagues – our teams are the service! We can’t achieve anything without them and hopefully this could be YOU!

If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure.

We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our Café and Kiosk as well as assisting customers on the Reception desk with general enquiries and sales. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. If you are looking for a varied and interesting role, then we want to hear from you!

A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: Casual, as and when needed.

• To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
• To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
• To provide an excellent level of customer service at all times.
• To assist with any customer contact/complaints/comments professionally and courteously.
• A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
• Promote and sell the different products that Freedom Leisure offer.

• To work both independently and as part of a team.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 8th August 2025

Salary: up to £12.21 per hour