Customer Service Assistant Luxury Offices

We are delighted to be recruiting for a Centre Operations Assistant to start asap! Based steps from Reading train station in a brand new luxury office space.

Hours: 08:30am- 17:30pm Monday to Friday (occasional work out of normal business hours)

Our client are a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses.

The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant.

The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.

We want someone exceptional who can focus on:

Customer Service

• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customers queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee customer move ins smoothly and in line with customer requirements
• Ad hoc duties as and when required by the General Manager

If you think you would be an excellent candidate - hit APPLY we would love to hear from you!