Customer Service Associate

Juice Recruitment is delighted to be working with a rapidly growing retail business, with the appointment of a Customer Service Associate to join their vibrant team!

This company goes that extra mile for their customers and aims to provide a seamless service. With this in mind, they are looking for a customer-focused individual to join their team, bringing fresh enthusiasm to the role and a positive attitude.

Key Responsibilities:

• Customer Communications: Manage the customer service inbox and resolve inquiries via phone or email promptly.
• Upselling: Identify customer needs and suggest relevant products or services to enhance their experience and drive revenue growth.
• Delivery Coordination: Liaise with drivers and customers to arrange schedules and delivery requirements.
• Administrative Tasks: Complete daily, weekly, and monthly administrative processes efficiently. Maintaining accurate records of customer interactions and transactions.
• Post-Service Follow-Up: Engage with customers after service visits to confirm satisfaction, process payments when needed, and identify additional service opportunities.
• Collaboration: Work closely with other departments to improve services based on customer feedback and maintain accurate records of interactions.
• Complaint Resolution: Handle customer concerns professionally, aiming for quick and effective resolutions that foster satisfaction and long-term relationships.

You will have:

• Experience in a call centre or similar customer-focused environment, 1-2 years.
• A customer-first attitude, with the ability to quickly build trust and understand customer needs.

Extra details:

• Monday to Friday, 8.30am-5.30pm + 1 in 5 Saturdays, working 9am-5pm with a day off in the week.
• Must have own vehicle, no public transport links to Hallen.
• Salary £27,500 + £100 monthly performance bonus.

If this sounds of interest, then please apply today!