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At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
What you’ll do:
Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel
Handle, investigate customer concerns and provide solutions
Attend to enquiries, educate the customer and ensure first contact resolution
Interact with our Driver Operations & Finance team on a regular basis
Record details of enquiries, comments or complaints
Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools
What you’ll need:
Bachelor's degree or college experience preferred
Minimum 1 year experience in customer service/contact center/BPO is preferred
Proficient and confident when using English in communication (both written and verbal)
Positive, customer-oriented individual with strong communication skills
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
Willingness to work flexible shift schedules, including early mornings and public holidays
Computer literacy; familiar with Google, spreadsheets, instant messaging
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