Customer Service Associate

Customer Service Associate | Make every customer interaction count

Fixed Term Contract – 12 Months

Great customer service is about more than answering a call. It’s about listening, understanding, taking ownership and finding the right solution.

As a Customer Service Associate, you’ll:

• Put customers at the centre of everything you do


• Manage customer enquiries, orders and correspondence


• Provide clear and accurate product and service information


• Take ownership of problems and complaints through to resolution


• Build trusted relationships through friendly, reliable service


• Keep accurate records and confidently use our customer systems


• Champion customer feedback and help us continually improve

We’re looking for someone who is positive, passionate, organised and genuinely enjoys helping people.

At Sonova, there’s an even bigger reason to care about every interaction: together, we’re helping change the lives of people with hearing loss.

Be proud. Be passionate. Be part of changing lives together.