Customer Service Call Handler

Customer Service Call Handler

Location: Sandwich
Pay: £14.00 per hour
Hours: Monday to Friday, 08:30 - 17:30
Contract: Temporary
Start Date: Immediate

Our client is looking for a friendly and professional Customer Service Call Handler to join their team on a temporary basis to support with a backlog of customer records and enquiries.

This role involves making outbound calls to individuals, gathering and updating information, maintaining accurate records, and ensuring a positive customer experience throughout. The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner.

Key Responsibilities

Make outbound calls to gather, verify, and update information.
Speak with customers in a professional, friendly, and helpful manner.
Confirm individual requirements and update records accordingly.
Accurately record call outcomes, notes, and follow-up actions.
Maintain and update information within internal databases and CRM systems.
Handle queries and escalate more complex issues when required.
Provide administrative support related to customer interactions.
Ensure all information is handled in line with data protection and confidentiality requirements.
Work closely with colleagues to support the efficient clearance of outstanding cases.

About You

Previous experience in a customer service, administration, or telephone-based role.
Excellent communication and interpersonal skills.
A confident and professional telephone manner.
Strong attention to detail and accurate data entry skills.
Good IT skills, including experience using databases, CRM systems, or Microsoft Office.
Able to manage workload effectively and work as part of a team.
Available to start immediately.This is a great opportunity for someone with strong customer service and administration skills who is looking for an immediate start in a busy and supportive environment.

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