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Customer Service Champion

icon building Company : Spoke
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Champion

This is a full time position, based at our head office in Richmond.

This role will require a mix of office and home based work 3:2.

The role will involve:

  • Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
  • Composing word-perfect emails, tweets and other social media messages
  • Acting as a brand ambassador for SPOKE
  • Troubleshooting issues, and finding smart and practical solutions to any customer queries
  • Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
  • Previous customer service experience (in any capacity)
  • Word perfect english
  • Outstanding attention to detail
  • Excellent communication skills
  • Energetic and positive character
  • A quick learner with a "can do" attitude and a willingness to roll up your sleeves
  • An interest in eCommerce and menswear

And you get bonus points if:

  • You have experience with Dixa and Shopify
  • You're not just looking for a boring 9-5! (there will be some weekend work too)
  • You know your way around an Excel (or Google) sheet
  • You have prior start-up experience
  • A competitive salary
  • 25 days of holiday - and 1 additional for each year of service
  • Vitality health insurance
  • A shiny MacBook
  • A fun and varied social calendar
  • 3&2 working week - work from home (or anywhere else) 2 days per week
  • Perhaps the most generous 'trouser allowance' anywhere in the world*

*unproven, but likely

Original job Customer Service Champion posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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