Customer Service Clerk

Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the transport industry would be beneficial (not essential – as full training will be provided).

The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available.

Duties of Customer Services Clerk:

* Manage customer queries (telephone/email)

* Provide information and assist customers with their concerns and queries

* Resolve customer complaints and provide suitable solutions

* Maintain customer records and documentations

* Communicate with other departments as needed to service customers

* Keep updated with company policies and products to provide accurate information

* Ensure customer satisfaction through attentive and professional service

* Perform administrative tasks such as scheduling or filing when needed

Skills/Experience required by Customer Services Clerk:

* Previous experience in a similar role within the transport industry (beneficial NOT essential)

* Excellent communication (verbal and written)

* IT proficient

* Organised, high attention to detail

* Flexible and willing to learn

* Able to cope well under pressure

* Own transport advantageous as poor public transport available to site

Location: Kidderminster, Worcestershire

Hours: Monday to Friday 9 am – 5 pm

Rate of Pay: £13.30 per hour

Contract: Temporary to Permanent

If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY
Only candidates based in UK and eligible to work in UK are allowed