Customer Service Co Ordinator

Customer Service Coordinator

A leading and established organisation based in Newry, are currently seeking a Customer Service Coordinator to join their team.

This is a Full-time, permanent position.

Working hours: Monday-Thursday 8am-5pm, Friday 8am-4pm (required to work a Saturday every other week)

Salary: £27,000

Job role:

They are looking for someone who will make an impact building good relationships with customers whilst continually striving to exceed their expectations.

Essential Criteria:

• Committed and passionate to providing excellent customer service

• Exceeding customer expectation and building lasting partnerships

• Ability to work under pressure and to tight timescales

• Able to work both individually and as part of a branch team

• IT savvy and a proficient user of the wider MS Office programmes

• Knowledge or experience of building and timber products

Main Duties and Responsibilities:

• Managing the lifecycle of a customer order

• Liaising with customers on all aspects of their orders

• Processing all orders timely and efficiently

• Working collaboratively across the business ensuring customers receive their order right and on time

• Liaise with purchasing department to ensure all stock is available

• Liaise with the transport department to organise on time delivery

• Review orders daily and react accordingly

• Produce all delivery dockets

The successful person will receive a competitive rate of pay plus benefits including:

• Incentive Bonus

• Staff Discounts

• Cycle to work scheme

• Career Paths

• Training & Development Programs to help meet your career ambitions