Customer Service Consultant

Our client, a leading specialist Insurance organization is recruiting for an experienced Customer Service professional to join their well-established Claims Department.

The main purpose of the role will be to deliver high quality service to the Customers in all aspects of the claims processes.

This is a Full Time office based role situated in the Croxley Business Park.

ROLE:

• Deliver high quality service to customers in all aspects of claims processes.
• Providing professional and friendly telephone-based assessments and
  authorization of claims.
• Providing written confirmation of claims assessments and decisions.
• Dealing with invoice payment queries.
• Undertake general office duties from time to time when required.

REQUIREMENTS:

• 2 years’ customer service experience.
• Excellent communication and organizational skills.
• Professional telephone manner.
• Customer-centric.
• Self-motivated and results driven.

BENEFITS:

• Company pension scheme (auto enrolled)
• Voluntary dental after completion of probationary period
• Company paid private medical insurance after 6 months employment
• Performance-related bonus scheme (subject to bonus scheme rules)
• 23 days holiday per year

HOURS:

• Monday to Friday 9:00am - 5:00pm