Customer Service Consultant

Why Smart?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Customer Service Consultant?

We’re looking for a Customer Service Consultant to join our team on a 12-month maximum-term contract. You’ll support customers across phone and email enquiries, helping them navigate salary packaging and novated leasing services while ensuring they receive a friendly, accurate and efficient experience.

What you’ll be doing

• Deliver friendly, professional and high-quality customer service


• Respond to customer enquiries via phone and email


• Resolve customer queries efficiently, with a focus on first-contact resolution


• Complete administrative activities to support service delivery


• Support inbound customer calls during busy periods


• Take ownership of customer issues and follow through to resolution


• Work towards individual and team service and productivity targets


• Identify opportunities to improve processes and the customer experience


• Identify relevant product or leasing opportunities and refer leads to the sales team

What you’ll bring

• Previous customer service experience, ideally in a contact centre or frontline service environment


• Strong verbal and written communication skills


• Confidence explaining information in a clear and simple way


• Strong attention to detail and accuracy


• Good organisation, time management and prioritisation skills


• A proactive approach to problem-solving and taking ownership


• Confidence using multiple systems and navigating technology

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year


• Free lunch every week


• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus


• Make a Difference Days – paid days off to volunteer for the community and environment


• Discounted retail vouchers


• Salary packaging and novated leasing benefits (of course!)


• Free flu vaccinations


• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019


• DCA Inclusive Employer 2025 – 2026


• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.