Customer Service Coodinator

Customer Service Coordinator

East Kent- Hybrid working pattern (great public transport links)

Full time – Permanent

£Competitive DOE + bens

Are you an experienced Customer Service professional with a background servicing b2b customers within a technical environment?

If so, then continue reading, this could be the ideal role for you!

An exciting opportunity has arisen for a Customer Service Coordinator to join a well-established and innovative manufacturing company based in EastKent. This business services a range of industrial b2b customers.

This role would suit a motivated and dependable individual with experience in customer service who is ready to take on a varied and rewarding position within a fast-paced, team-oriented environment.

As a Customer Service Coordinator you will:

• Serve as the primary point of contact for clients via various channels, consistently delivering a high standard of service.
• Prepare accurate quotations and process technical sales orders, ensuring alignment with manufacturing specifications and lead times.
• Develop and maintain strong relationships with customers.
• Maintain detailed records of customer interactions and service history using internal ERP/CRM systems.
• Liaise with production, logistics, and procurement teams to coordinate order fulfilment and delivery schedules.
• Proactively resolve technical queries, delivery issues, and service concerns in a timely and professional manner.
• Support the sales and engineering teams with project coordination and customer updates.
• Contribute to ongoing process improvements aimed at enhancing customer satisfaction and operational efficiency.

Essential requirements:

• Previous experience in an office-based customer service role in a relevant business (engineering, manufacturing, scientific)
• Excellent communication and interpersonal skills, both written and verbal.
• Confident communicator with a proactive and problem-solving mindset.
• Able to manage and prioritise workload effectively and work well under pressure.
• Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and ERP/CRM systems.
• A meticulous attention to detail.
• Organised and adaptable in approach.

OUTSTANDING candidates will also have:

• Experience working within defence or aerospace manufacturing/engineering

What’s in it for you?!

• 25 days annual leave & bank holidays
• Early finish on Friday
• Free car park on site
• Hybrid working pattern
• State of the art facilities
• A subsidised canteen
• Generous benefits
• Progression opportunities

This is a fantastic opportunity to join a company that values its employees and offers genuine opportunities for career development and long-term progression.

What are you waiting for?! APPLY ONLINE NOW!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.