Customer Service Coordinator

Customer Service Coordinator - Port Talbot- Salary: £26,250

Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.

What you'll be doing in this role:

• Act as the first point of contact for customer queries, ensuring a professional and timely response.
• Build and nurture long-term relationships with valued customers.
• Collaborate closely with internal departments to coordinate and fulfil customer orders.
• Monitor order and production status, providing regular updates to customers.
• Support service improvement initiatives using customer feedback and insights.

What experience you will bring to the team:

• Experience in a customer-facing role, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
• Excellent verbal and written communication skills.
• A proactive team player who stays calm and organised under pressure.
• Strong attention to detail with a problem-solving mindset.
• Familiarity with CRM or ERP systems (SAP knowledge is a plus).

This what you'll get in return:

• Salary of £26,250 with access to a bonus scheme
• Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
• This role is based fully in the office
• 25 days holiday plus bank holiday
• On-site parking and convenient location just off the M4

Apply now for more information!