Customer Service Coordinator

Macildowie are looking for a Customer Service Coordinator / Scheduler / Planner to join a busy team. This role is key to ensuring excellent customer service, smooth scheduling of engineer diaries, and effective communication with clients and internal teams. The ideal candidate will have a strong "can do" attitude, excellent communication skills, and be confident in a fast-paced environment.

Salary: Up to £27,000 (depending on experience)
Working Hours: Monday to Friday
Job Type: Full-time, Permanent
Location: Barnsley

KEY RESPONSIBILITIES:

• Serve as the first point of contact for customer enquiries via phone, email, and in-person
• Coordinate and schedule multiple engineers' diaries
• Maintain accurate records of customer interactions and scheduling updates
• Liaise with internal departments to resolve queries and support customer satisfaction
• Document customer feedback and escalate where necessary for service improvements
• Deliver a professional, courteous, and solution-focused customer experience

REQUIRED EXPERIENCE & SKILLS:

• 3+ years in a customer service role (required)
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• High attention to detail with accurate data entry skills
• Confident working both independently and as part of a team
• Experience planning/scheduling diaries is essential
• Knowledge of the Fire and Security industry is a plus

BENEFITS:

• Company pension
• Free on-site parking
• Private medical insurance

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.