Customer Service Coordinator

Customer Service Coordinator
Location: Alfreton (Office-bases)
Salary: £25,000
Contract: Permanent, Full-time (Monday to Friday 9am-5pm)

SF Recruitment are delighted to be recruiting exclusively for a fantastic, growing business based in Alfreton. This is a unique and rewarding opportunity to join a supportive, friendly team in a varied and fast-paced administrative role with real purpose.

We are currently looking for an experienced customer service coordinator or administrator to support a busy Sales & Marketing team by ensuring the smooth coordination and scheduling of installations for customers across the UK. This is an ideal role for someone who thrives on organisation, enjoys problem-solving, and is passionate about delivering excellent customer service.

Key Responsibilities:

• Liaise with installation partners and customers to schedule product installations
• Coordinate and plan installation appointments using internal systems
• Complete and distribute documentation accurately and efficiently
• Communicate updates to all stakeholders throughout the installation process
• Handle and resolve customer queries quickly and effectively
• Ensure all post-installation paperwork is received and processed
• Identify opportunities to improve processes and enhance customer satisfaction

What We're Looking For:

• Previous experience in administration, coordination, scheduling or customer service
• A proactive and organised approach with a keen eye for detail
• Strong verbal and written communication skills
• Comfortable using Microsoft Office applications including Word and Excel
• A problem-solver with a can-do attitude and positive mindset

Why Apply?
This is an exciting time to join a forward-thinking and expanding business. You'll be part of a team that genuinely makes a difference every day, and you'll receive full training and support to succeed in your role.

If you're looking for a new challenge where your organisational skills and customer-first approach will be truly valued, we'd love to hear from you.

Apply today to find out more!