Customer Service Coordinator

An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.

As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.

You will be responsible for:

• Deliver outstanding customer service with empathy and understanding.
• Promptly and efficiently address customer enquiries.
• Act as the primary contact for customers via phone and email.
• Accurately update order statuses within the laboratory asset management database.
• Adhere to ISO17025 and ISO9001 accreditation processes.
• Perform preliminary quality assurance and contract review tasks for work order approvals.
• Assist the Logistics department in meeting customer delivery needs.
• Contribute proactively to continuous improvement efforts.

What we are looking for:

• Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive or in a similar role.
• Possess customer service experience, preferably in a technical environment.
• Ideally, have technical knowledge and experience in preparing technical documents and requirements
• Skilled in Microsoft 365 apps, especially Outlook.
• Customer-focused with excellent communication skills.

Ready to take on this exciting challenge Apply today and become a part of our client's success story!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.