Customer Service Coordinator

Are you local to the Watford area? Are you passionate about customer service? Do you have an interest in DIY?

Think Specialist Recruitment are delighted to be working with a fantastic company based within the Watford area. This is an exciting opportunity to join a well established, family feel organisation. The position has become available due to an internal move, this opportunity would suit someone who is passionate about delivering a high level of customer service, with strong communication skills, an interest in DIY would be beneficial.

Please note - This is a fully office based role

Monday - Friday - 9:00am - 5:30pm
Salary - Up to £26k plus a monthly bonus and good benefits including 25 days holiday plus bank holidays, parking, pension and more

Some of the duties will include:

• Working directly with the Customer Service Manager to provide a high level of customer service
• Handling customer communication over the phone, via email and web chat
• Helping the customer with queries through to resolution
• Working closely with internal teams including the sales team, warehouse team and technical team
• Liasing with suppliers on any product issues
• Processing returns and repairs on any faulty products
• Processing customer orders
• Building strong relationships with customers and internal departments
• Working well within a team as well as on own initiative

The suitable candidate:

• Great communication skills on all levels
• Previous experience within customer service
• Must be local to the Watford area, and happy to be office based
• Strong organisational skills
• A good level of attention to detail
• The ability to build good working relationships
• A strong team player

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.