Customer Service Coordinator

• Job Type: Full-time
• Location: Hungerford
• Hours: Full-time (37.5 hours per week, flexible hours between 7am - 5pm, Monday to Friday)
• Salary: up to £27,500 per annum, dependant on experience.

We are seeking a detail-oriented and empathetic Customer Service Coordinator to join our supply chain team. In this role, you will manage and process customer claims with efficiency and professionalism, ensuring compliance with company policies. You will serve as the primary point of contact for customers, providing exceptional service, timely updates, and effective resolutions.

• Handle and process incoming customer claims, ensuring accurate documentation and compliance with company standards.
• Investigate and assess claims to determine validity, collecting all relevant information.
• Communicate with customers via phone and email, providing clear updates on claim status, next steps, and potential resolutions.
• Liaise with internal departments such as marketing and quality assurance to ensure efficient processing and resolution of claims.
• Coordinate with external logistics providers to log claims and follow through to resolution.
• Maintain an up-to-date record of all claims in the company's management system.
• Provide guidance and support to both trade and Webshop customers.
• Meet and exceed performance targets for claim resolution times, customer satisfaction, and service quality.
• Stay informed on company policies, procedures, and industry regulations to ensure compliance.

• Previous experience in a customer service or claims handling environment is preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to handle difficult or emotional customer interactions with empathy and professionalism.
• Problem-solving skills and the ability to make decisions based on company guidelines.
• Proficiency in Microsoft Office.
• Customer-focused with a commitment to providing high-quality service.
• Ability to work well under pressure and manage time effectively.
• Adaptable and open to feedback and continuous improvement.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, supportive environment.
• Chance to contribute to a company committed to sustainability and quality.

To apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.