Customer Service Coordinator

Location: Oxford

Employment Type: Full-time

Salary: £28,000 to £30,000

We have a fantastic opportunity as to join a dynamic business as a Customer Service Coordinator. This position offers a unique blend of responsibilities including CRM management, order processing, and event registration support. If you are organised, tech-savvy, and thrive in a collaborative environment, this role is for you.

Day-to-day of A Customer Service Coordinator:

• Process sales opportunities and maintain accurate CRM records.
• Generate and issue invoices for various services and manage payment processes.
• Update and maintain customer and user lists for subscription services.
• Handle all aspects of event registration using platforms like Swoogo.
• Manage invoicing for event registrations and address any changes or cancellations.
• Ensure accurate delegate data and effective communication with attendees.
• Provide first-line support through multiple channels including email, phone, and online.
• Respond to customer and finance-related queries promptly.
• Collaborate with internal teams to ensure seamless customer journeys.

Required Skills as a Customer Service Coordinator:

• Strong attention to detail and organisational skills.
• Experience with CRM systems and data entry.
• Ability to work comfortably across multiple platforms and systems.
• Proactive, team-oriented attitude with excellent communication skills.
• Enthusiasm for learning and reliability in performance.

How to Apply:

To apply for the Customer Service & Operations Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this role.