Customer Service Co-ordinator

Customer Service Co-ordinator, Teesside
Salary: competitive

Are you an experienced Administrator? Do you thrive in a busy coordination role? Do you have exceptional customer service skills? Do you like working in a fast paced environment? If you can answer yes to these questions then I'd love to hear from you!

I'm delighted to be working in partnership with this progressive technology solutions client in their search for a Service & Aftercare Coordinator. Working as part of a busy support services team, you will be responsible for providing administrative and after sales customer service support for my clients' customers world wide.

Duties will include (but not limited to):

Providing a high level of customer service and sales aftercare support, responding to emails and telephone calls, dealing with customer complaints, and resolving technical queries.

• Preparing and issuing daily service quotes
• Checking and accepting purchase orders for service work, including liaising with the legal team on negotiation of terms and conditions where required
• Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
• Contacting customers to follow up on requests for purchase orders for outstanding work
• Liaising with operations team to keep customers updated on job progress
• Coordinating the rental service, providing quotations, processing orders for shipment to customers within agreed deadlines, monitoring rental stock levels and monthly follow and invoicing
• Carrying out due diligence and screening on customers to ensure compliance with export control sanctions and company policy and procedures. Liaising with legal and group export control teams to facilitate screening of customers in high-risk jurisdictions.
• Reviewing and updating of customer service procedures to reflect current working practices
• Sale and management of software licences and providing support to software users
• Set up and management of service contracts.

Experience required:
Strong IT skills
Experience of working in a fast paced environment
Solid customer service or sales administration experience