Customer Service Coordinator

BMC Recruitment Group are currently recruiting for a Customer Service Coordinator for their client in Bolden, East Boldon.

This is an exciting time to join this family business who take pride in their strong values and are fully committed to offering their clients the best service possible.

You will be part of a well-established team who help you on your journey to success.

Being on the frontline you will demonstrate that you have a friendly outgoing personality and “love” dealing with PEOPLE. High-quality customer experience is important for this role; you’ll be dealing with telephone and email enquiries, talking to clients/suppliers and internal colleagues about their issues, answering their questions and recommending options of resolution or forwarding them to the account manager.

You will prove your ability to think quickly, solve problems and identify opportunities to enhance their customer experience. Your can-do attitude and the desire to provide outstanding service will ensure full customer satisfaction.
If you like variety where every day is potentially different and you will be juggling different tasks from one hour to the next this could be for you!

Key Benefits:

• Competitive Salary £28,000 to £30,000
• Full time – Permanent
• Early finish on a Friday
• Free fruit, snacks and water/juices
• Site based
• No weekend working
• Regular Team events/socials
• Free car parking
• Career progression

Responsibilities:

• Dealing with telephone and email enquiries/queries
• Working to deadlines
• Liaising closely with and supporting the account sales managers
• Data input
• General administration tasks
• Working closely with different departments across the company
• Being proactive along with reactive

Person Specification

• Strong relationship builder
• Excellent communicator
• Well organised
• Self-motivated
• Able to thrive in a fast paced, rapidly changing environment
• IT Literate
• Able to work cross functionally with people at all levels in the business
• Flexible to change depending on the needs of the business

If you are ready for a new challenge and would like the opportunity to join a company that values their staff as well as their clients, email me or apply online today!