Customer Service Coordinator

Customer Service Coordinator

Location: Huntingdon

Salary: Competitive, dependent on experience

The company is a UK-based company with subsidiary operations in the USA, France, Germany and China. They supply materials which are used for research, development and specialised manufacturing applications. The product offering includes a range of certified reference materials.

The Role

The Customer Service team works closely with all departments across the business with its primary responsibilities being the processing and management of customer orders, delivering best in class service and aftersales support. Working closely with the Sales department the team also identifies and escalates new business opportunities within their existing customer base to relevant Account Managers for prospecting and follow-up. The Customer Service team is pivotal to the sales and operational performance of the business.

Key Responsibilities

• Day to day customer interface for external customers and internal stakeholders
• Processing of orders for their certified refence materials and other products including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
• Dealing with and responding to customer queries received from all markets by email and telephone
• Managing customer complaints resolution by identifying and escalating key issues in a timely manner
• Working in collaboration and liaising with internal departments to facilitate information flows across teams and with customers on a wide range of issues
• Maintain and update sales and customer records on internal database
• Through contact with customers, the identification and qualification of possible business opportunities and escalation to the Sales team
• Interact with Finance team regarding payment, management of overdue invoices and customer accounting issues
• Ensure the adherence to internal Sales processes and procedures is maintained and completed within a timely manner.

Skills and Qualifications

• Excellent telephone and listening skills
• Excellent written and spoken communication skills
• IT skills –Microsoft Office Outlook, Word & Excel
• German and/or French language skills – written and oral – to A-Level standard highly desirable for supporting customers in those key markets
• Numerical skills
• Problem solving skills
• Product awareness - Stay up-to-date with new products and features • Customer & Commercial awareness
• Accuracy and attention to detail (including checking data accuracy in orders and invoices)
• An ability to work independently and as a team
• Be proactive and flexible

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.