Customer Service Coordinator

This role is ideal for a customer-focused professional with experience in managing client relationships, handling escalations, and mentoring junior team members. The successful candidate will play a key role in ensuring our customers receive the best possible experience and support.

Client Details

This small-sized organisation operates in the technology and telecomms industry, providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees.

Description

• Supervise and support the customer service team to achieve performance goals.
• Handle escalated customer inquiries to ensure swift resolution.
• Monitor and report on customer service metrics and KPIs.
• Collaborate with other departments to improve service delivery processes.
• Provide training and mentoring to team members to develop their skills.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies and industry standards.
• Contribute to developing new initiatives for better customer support.

Profile

A successful Customer Service Lead should have:

• Previous experience in a customer service role within the technology and telecomms industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in using customer service tools and software.
• A proactive approach and ability to adapt to changing situations.
• Attention to detail and organisational skills.

Job Offer

• A salary of approximately £27,500 to £27,500, depending on experience.
• Permanent position with opportunities for career growth.
• Generous holiday entitlement and additional perks.
• A supportive and collaborative work environment in Hale.