Customer Service Coordinator

Customer Service Coordinator
?? Birchwood | Full-Time | up to £28,000 + Monthly Bonus (post successful probation period)
?? Monday to Friday 8:30am - 5:00pm | No weekends
? 25 days holiday + Bank Holidays | Bupa healthcare | Free parking | Modern office

? About the Role

We're looking for a Customer Service Coordinator to join a strong, supportive team, providing exceptional service to customers across the Northwest region. This is a fantastic opportunity for someone who is proactive, organised, and passionate about delivering a great customer experience.

You'll be the key point of contact for homeowners, managing your own portfolio of up to 150 plots once trained. You'll receive in depth comprehensive training, including access to academy-led development and clear career progression opportunities.

?? What You'll Be Doing

• Staying on top of deadlines and proactively checking in with customers at agreed touchpoints across their journey with you personally
• Managing your own workload and timelines, with regular video calls to update wider team, running daily and monthly reports

• Responding to incoming communications from homeowners in accordance with company guidelines

• Issuing works orders to maintenance operatives, logging jobs and chasing sub-contractors and monitoring progress through to completion
• Handling customer queries inbound and outbound via phone and email- you'll be someone who's confident picking up the phone
• Following up on customer satisfaction surveys and promoting feedback
• Liaising with other departments and answering internal queries or ad-hoc administration duties
• Supporting the wider team and wearing different hats as needed-no two days are the same!

? What We're Looking For

We're not focused on industry experience - we're focused on you. The right person will be:

• A team player who fits into a close-knit, high-performing team
• Proactive, driven, and able to manage their own time and priorities
• Someone who is happy to pick up the phone rather than emailing in the first instance
• Passionate about customer service and getting things right
• Excellent communication skills and attention to detail (ability to multi-task is crucial)
• IT literate - Comfortable with Microsoft Office (Word, Excel, Outlook)
• Someone who embraces challenges, cares about their work and has a pro-active, diligent attitude
• Experience working in a busy fast-paced office environment, ideally within a customer-facing role

? Why Join Us?

• Competitive salary + monthly bonus post probation
• No weekend work
• Bupa healthcare
• 25 days holiday + bank holidays
• Free parking
• Beautiful, modern office with kitchen facilities, on-site café
• Full training and development opportunities through our in-house academy
• A role with real variety, responsibility, and the chance to grow

If you're ready to embrace a new challenge and build a career where your attitude and passion matter most, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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