Customer Service Coordinator

Customer Service Coordinator

Location: Bicester

Salary: Competitive

Vacancy Type: Full Time, Permanent

Our client is part of the Group, responsible for Group sales in the UK and Ireland.

The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire) and Magherafelt (Northern Ireland). Site activities include the handling, processing, tinting, storage and shipment of coatings, of which the majority are water based.

The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions.

The Role

The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed on time & accurately.

Key Responsibilities

Customer Service

• Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making.
• Build strong customer relationships by understanding their needs and offering tailored product recommendations.
• Support internal teams by sharing relevant customer or order information which contributes to the smooth running of the business.
• Provide administrative support to departmental supervisors and help maintain statutory records.

Credit Control

• Match and process customer invoices accurately and in a timely manner.
• Process customer receipts and credit card payments.
• Liaise with customers and internal departments to resolve invoice or payment queries and approve the issue of credit notes.
• Perform credit control by monitoring outstanding accounts and following up on overdue accounts. Review credit rating and limits on a regular basis.

Skills and Qualifications

Essential:

• Strong verbal and written communication skills.
• Knowledgeable – a polite manner and good telephone selling and support skills when dealing with Customers. Whilst knowledge of accounting principles and financial regulations would also be advantageous.
• Planning & Preparation – you must be self-motivated, conscientious and able to work to deadlines.
• Practical – Excellent data entry skills with a high level of accuracy and the ability to work efficiently under pressure.
• IT – a good understanding of IT systems and generic software applications. A basic knowledge of CRM/ERP Packages.
• Personality – Team player with organisational skills. Good communication and people skills at all levels and in Customer organisations.

Desired:

• IT – Able to utilise all required systems, including M365, CRM/ERP platforms and SAP Concur.
• Practical – Strong numerical and analytical skills, with a high attention to detail and accuracy.
• Experience – Within a finance or customer service environment (B2B).
• Working towards or holding a professional qualification (e.g., AAT) is an advantage.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.