Customer Service Coordinator

Customer Service Coordinator

Sittingbourne, Kent
Monday to Friday, 37.5 hours per week

Are you a customer service driven professional with a can-do attitude and seeking your next exciting opportunity?

If so, we have an incredible opportunity for you!

Pearson Whiffin are delighted to be representing a sought-after employer in the Sittingbourne area in their search for a Customer Service Coordinator.

This varied and rewarding role will include coordinating and monitoring the progression of customer orders through the system, ensuring accuracy at all times, while providing administrative support to account managers and project managers where required.

In this role, your main responsibilities will involve:

• Monitoring the progress of orders, identifying and resolving any issues or potential challenges
• Acting as the daily point of contact for clients, handling enquiries in a professional and timely manner
• Processing sales quotes, orders and purchase orders, export invoices and freight documentation
• Sharing order requirements with internal teams to ensure everything is completed on schedule
• Organising deliveries and liaising with customers, suppliers and warehouses regarding logistics
• Keeping customer price lists up to date and ensuring systems are maintained accurately
• Attending client meetings as needed
• Producing reports including weekly updates and monthly KPIs
• Assisting project management, product development, sales and marketing teams when required
• Handling incoming telephone calls and providing general administrative support

The ideal candidate will have:

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office especially Excel, with knowledge of project management software advantageous
• Attention to detail with the ability to work accurately under pressure
• The ability to work collaboratively within a team and build strong relationships
• A proactive and self-motivated approach, with the willingness to travel if required

Why work for this business:

• Sought after employer
• Focus on personal development for their team, offering opportunities for progression
• Fast paced environment
• Flexitime and hybrid working
• 25 days’ annual leave + BH
• In-house gym for your personal use
• Competitive salary
• Further great benefits to include private medical insurance

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!