Customer Service Coordinator

THIS ROLE IS ON-GOING TEMP WITH THE VIEW TO GO PERMANENT FOR THE RIGHT CANDIDATE.

MONDAY-FRIDAY 8.30-17.00 37.5HRS

Customer Service Coordinator

You will be part of the Sales and Technical support team and play a key role in working across both departments. You will bring excellent customer service skills and experience for our customers and end users handling pre-sales and post sale functions.

• Respond to customer inquiries via phone, email, or chat.

• Coordinate with internal teams to resolve customer issues promptly.

• Maintain accurate customer records and update databases.

• Monitor and follow up on pending customer requests.

• Assist with processing orders, returns, and exchanges.

• Track service performance and escalate issues when needed.

• Support customer service representatives with guidance and training.

• Prepare and distribute reports on customer feedback and service trends.

• Ensure compliance with company policies and service standards.

• Foster positive customer relationships to enhance satisfaction and loyalty.

Skills and qualifications.

• Customer service experience preferred but not essential as full training will be given.
• Passion for people and delivering 1st class customer service.
• Empathetic approach when dealing with customer enquiries.
• Confident and friendly manner.
• Must be computer literate.
• Attention to detail.

APPLY NOW!