Customer Service Coordinator

Job Title: Customer Service Coordinator

Location: Staffordshire

Employment Type: On-site

A leading construction company is seeking a Customer Service Coordinator to join its Midlands-based team. This role is pivotal in supporting customers through one of their most significant purchases – their new home. You will play a key part in guiding customers through their journey, resolving queries, and ensuring their overall satisfaction, while working collaboratively with a supportive team.

• Guide and support customers through their new home purchase, ensuring a smooth transition and positive experience.
• Resolve initial snagging issues and respond to queries from the public affected by construction sites.
• Coordinate with contractors and technicians to complete works efficiently and with minimal disruption.
• Follow up with customers to ensure all issues are resolved to their satisfaction, managing expectations throughout.
• Handle challenging conversations with empathy and professionalism, delivering excellent service.

• 3–5 years of customer service experience, ideally within construction or housebuilding (other customer service backgrounds will be considered).
• Strong organisational skills, with the ability to manage multiple cases simultaneously.
• Excellent communication and problem-solving skills, with proven ability to manage expectations.
• Positive, proactive attitude with a commitment to customer satisfaction.

• Experience in customer relationship management or customer satisfaction roles.
• Familiarity with construction processes and ability to work effectively with technical teams.
• Leadership or mentoring experience within a customer service context.

• Competitive annual salary
• 25 days annual leave
• Healthcare cash plan options
• Annual bonus scheme
• Pension scheme
• Sharesave scheme
• Life assurance and personal accident insurance
• Cycle-to-work scheme