Customer Service Coordinator

Join Saica Pack, a division of the Saica Group, where you'll have the opportunity to develop corrugated cardboard packaging solutions.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the driving force behind a more responsible production model. At Saica Pack, you'll be part of the circle!

We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Job:

Job Description:

Job description

The Role:

An opportunity has arisen to recruit Customer Service Coordinator. This position will be on a Full Time Permanent basis.

Main Responsibilities

Managing a number of customer accounts within the department.
Ordering, delivery and stock management of all components for each account.
Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
Co-ordinating and processing new product developments from conception to approval/order stage.
Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.

Skills Required

One years experience in a comparable role
Excellent customer service skills.
Excellent interpersonal skills and an ability to communicate at all levels.
Ability to work as part of a team, in a busy office, working to tight deadlines.
Good organisational skills and an ability to prioritise workload.
Excellent IT skills – including MS Office.

Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills.

Numeracy, tenacity and resourcefulness skills are also required.
Previous working knowledge of SAP would be advantageous

Benefits:

Pension scheme, attractive remuneration package, subsidised canteen, free parking, plant bonus scheme.

Applications : If you believe you have the necessary skills and qualifications, please apply via Workday. Simply login to workday and search “Browse jobs” to access all current job vacancies in Saica.

Please identify on your application how you meet the criteria as this will be used for shortlisting.

Work Experience:

Education:

Worker Type:

Why choose Us

By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.