Customer Service Coordinator

Customer Service Coordinator

Salary £27,000 -£28,000 per annum + Bonus £600.00 - £1000.00 – per annum

Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.

* Responsible for a team of engineers, usually 2-4 depending on experience.

* Responding to customer inquiries and keeping them up to date with progress.

* Arranging annual and bi-annual callouts for routing calibration for equipment.

* Assist the engineers with diary management, routing and ensure you communicate as a team.

* Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.

* 60% telephone liaison, 40% Invoicing

* Complete administration of engineer reports and customer invoicing within 48 hours.

* Ensure the CRM system is kept accurate and up to date

* Update the customer database, gather further details for customer records.

* Monitor the department email inbox and respond to customers based on the urgency.

Skills required:

Experience within Customer Services essential

Preference given to those from an Automotive background – (Service Advisor)

Preference given to those with technical parts experience

Excellent telephone manner

Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration

Strong attention to detail

Team player, keen to work within a small friendly fast-paced team

Good MS Office skills

25 days of annual leave, plus 8 bank holidays.

Working hours are 08:30 — 17:00 Mon to Thu and 08:30 — 16:30 Fri. (1 hour for lunch)
Only candidates based in UK and eligible to work in UK are allowed