Customer Service Coordinator

Customer Service Coordinator

Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.

The Role

Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone?

As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.

If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.

Hours: 45 hours per week, Monday–Friday (8am–5pm)

What we’re offering:

* Competitive Salary: Up to £35k per annum

* Company pension scheme.

* 23 days annual leave plus bank holidays, and a Christmas shutdown.

* Discounts on our products.

* Training and staff development opportunities.

* Employee referral programme.

* Be part of a stable, independent concrete supplier in the Eastern Region.

About You:

* Strong customer service experience

* Logistics, transport or dispatch experience preferred but NOT essential

* Confident handling high volumes of phone calls

* Calm, organised and able to make decisions under pressure

* Excellent communication and problem-solving skills

* Able to manage multiple priorities in a fast-moving environment

* Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly

Key Responsibilities of the Customer Service Coordinator:

* Act as the primary point of contact via telephone for customers and drivers.

* Schedule and coordinate customer concrete deliveries, often at short notice

* Handle driver queries, delays and operational issues

* Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.

* Build strong customer relationships

* Maintain accurate order and delivery records

* Liaise with the Vehicle Workshop Manager regarding maintenance and repairs

Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator
Only candidates based in UK and eligible to work in UK are allowed