Customer Service Coordinator

Customer Service Coordinator

Location: Outskirts of Norwich, Norfolk

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Hybrid – 1 day working from home per week

*Own transport essential due to location*

Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.

This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.

Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.

Key Responsibilities

* Acting as the first point of contact for customer enquiries

* Responding to customers via telephone and email

* Processing and managing customer orders

* Building strong customer relationships

* Managing the team inbox and responding to queries promptly

* Liaising with suppliers and internal teams

* Resolving customer queries and issues

* Keeping customer records accurate and up to date

* Monitoring customer requirements and ensuring orders are placed when needed

* Gathering feedback and supporting service improvements

About You

We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.

You’ll ideally have:

* Previous customer service or customer-facing experience

* Excellent communication skills

* A friendly, professional and approachable manner

* Strong attention to detail and accuracy

* Good problem-solving and organisational skills

* The ability to manage multiple enquiries and prioritise effectively

* Good IT skills, including Microsoft Office

* A proactive and positive approach

Benefits

* 8% employer pension contribution

* 26 days’ annual leave plus bank holidays, increasing with service

* Birthday off if it falls on a working day

* Free daily lunch from the onsite café

* Discounts with hundreds of retailers and suppliers

* Life assurance at 2 x salary

* Optional private health insurance

* Discounted gym membership

* Cycle to work scheme

* Salary sacrifice car scheme

* Hybrid working

* Free onsite parking

If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.

Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk
Only candidates based in UK and eligible to work in UK are allowed