Customer Service Co-ordinator

Just Temps is currently looking for an experienced, flexible and motivated Customer Service Co-ordinator to join a well-established manufacturer based in Sudbury, Suffolk, working on a long-term temporary basis with an immediate start.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a busy and varied office environment.

Why work with Just Temps

We have over 40 years of experience supporting businesses with temporary and temp-to-perm roles. Over the last 12 months, we have placed over 200 candidates into permanent positions!

We offer fantastic benefits and these include:

Holiday pay on each hour worked
Pension after a qualifying period
Access to employee rewards with 1,400 offers, including retail discounts, cashback, phone savings, discounted fitness membership + more!

About the Role

This is a busy and varied office-based position where you will be responsible for managing customer care and warranty service requests on behalf of the company's clients. You will work closely with customers, clients, service engineers and internal colleagues to ensure reported issues. This is a full-time role, working Monday – Friday, 8:30am – 5:00pm, with a starting pay rate of £12.71 per hour.

Key Duties

Receiving and actioning customer service requests from clients
Accurately logging service requests onto the CRM system, ensuring all relevant information is recorded
Contacting clients and customers to arrange appointments
Managing and updating customer portals with accurate progress updates on outstanding service calls
Maintaining and updating the Excel-based service diary to effectively manage appointments and workloads
Ordering and actioning products and materials required to complete service works
Monitoring incomplete and outstanding service calls
Arranging follow-up appointments where required
Liaising with customers, clients, engineers and internal departments throughout the service process
Supporting the wider team with general administration duties when required

Requirements

Previous customer service experience within a busy office environment is essential
Previous administration or customer service co-ordination experience would be advantageous
Excellent attention to detail and accuracy
Good working knowledge of Microsoft Word and Excel
Confident using CRM systems and customer portals
Ability to work in a fast-paced environment and follow customer enquiries through to completion

If you have the relevant customer service and administration experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Keywords: Customer Service Co-ordinator, Customer Service Coordinator, Customer Service Administrator, Customer Care, Service Coordinator, Service Administrator, Office Administrator, Customer Service, CRM, Warranty Administrator, Administration, Sudbury, Suffolk

Just Temps acts as an Employment Business for the supply of Temporary staff
Only candidates based in UK and eligible to work in UK are allowed