Customer Service Coordinator

Customer Service Coordinator

Banbury | £30,000 - £33,000 + salary review after 6 months | Full-time, Permanent

We're looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team.

Working closely with the Customer Service Lead, you'll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business. You'll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.

Key responsibilities:

Managing customer enquiries and communications
Identifying spare parts, preparing quotations and processing customer orders
Processing invoices, credit notes, returns and account administration
Managing backorders and helping ensure orders are delivered correctly
Supporting purchasing, stock replenishment and inventory activities
Arranging and tracking customer shipments and resolving delivery issues
Supporting freight, customs and import documentation
Working with colleagues across the Spares team to support processes and continuous improvementWe're looking for:

Previous customer service and order processing experience
Strong organisational skills with excellent attention to detail
Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
Strong IT skills, including Microsoft Office
A proactive, customer-focused approach with the ability to manage multiple tasks and prioritiesExperience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn't essential. Sage or SAP experience would also be advantageous.

What's in it for you?

£30,000 - £33,000, plus a salary review after 6 months
25 days' annual leave plus bank holidays
5% employer pension contribution, matched by 5% employee contribution
Health cash planMonday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available
Only candidates based in UK and eligible to work in UK are allowed