Customer Service Coordinator

Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services.

Your role will involve
Effectively managing tasks and case/project ownership with team-members in a timely manner and holding yourself and your team members accountable to targets and dashboard metrics
Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up
Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified. Monitoring required include:
Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time
Liaising with your team, customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service. Sales and National CST)
Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives
Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables
Proficient in effectively resolving customer complaints and enquiries with professionalism and empathy.
Demonstrated ability to foster strong customer relationships through effective communication and rapport-building strategies.

Candidate Profile
Minimum 3 years of experience within the customer service lead role
Experience of working in a fast paced environment
Ability to use Microsoft office packages to an intermediate level
Good planning and organizational skills with the ability to multitask and prioritise
Used to working in a fast paced environment
Experience of using CRM system and multiple reporting systems
Proven experience within process improvement