Customer Service Coordinator

Job Description

JOB TITLE:

Customer Service Coordinator
LOCATION : Bristol, near Temple Meads (BS2 0RA) - Office-based position
CONTRACT : Permanent - Full time (Mon-Fri)
SALARY : £23,000 - £26,000 (depending on experience)gross per annum plus bonus.

THE COMPANY
Over the past 30 years L&T has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development.

Multi award winning and still privately owned, the £30M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia and Sweden.

The vision of the business remains as it always has: to design and manufacture medical task trainers which through deliberate clinical practice help improve patient outcomes.

People are at the heart of L&T, they comprise the expertise, contribute to and deliver the vision, in this fascinating and growing market sector.Over the past 30 years L&T has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development.

Multi award winning and still privately owned, the £30M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia and Sweden.

The vision of the business remains as it always has: to design and manufacture medical task trainers which through deliberate clinical practice help improve patient outcomes.
People are at the heart of L&T, they comprise the expertise, contribute to, and deliver the vision, in this fascinating and growing market sector.

THE JOB
The Customer Service Coordinator is responsible for providing all aspects of account management and sales support, also ensure accurate and timely processing of orders and shipments to customers in the UK and worldwide.

MAIN ACCOUNTABILITIES
Take responsibility for all aspects of account administration, account queries and sales support.
Maintain timely and effective communication with customers, both internal and external.
Process orders, quotes, and requests in line with standard procedures and processes.
Accurate and timely shipping of products to customers in the UK and world-wide.
Maintain up-to-date knowledge of products, customers, processes and suppliers.
Building strong relationships with customers
Answer company phones calls, supporting the CS Receptionist
Work closely with the Sales & Marketing team in building strong relationships with customer

REQUIREMENTS
ESSENTIAL
Excellent attention to detail
Ability to communicate internally and externally demonstrating a high level of professionalism.
Excellent written and numeracy skills
Good PC skills
Good planning and organisational skills
Being able to work well independently and as part of a team
Being able to show initiative and resilience
Quick learner

DESIRABLE
Experience of dealing with customers in the UK and worldwide
Experience in dealing with difficult customer situations
Knowledge/experience

of selling to or working within the NHS
Experience of using a customer database (training will be given)
A manufacturing customer service background
An understanding of medical terminology
Previous experience in a customer service role

THE PACKAGE
In return we offer a competitive salary and a quarterly bonus scheme based on achievement of company sales targets. The scheme offers potential bonus payments up to £3,200 per annum, study support and the chance to progress in a rapidly growing company.

We have recently introduced a new flexible working policy; it currently allows employees (following a probationary period) to work from home one day a week (if their work can be done from home) and also to work longer hours during the week and finish early on a Friday. This is a new initiative that we will review and extend if our employees value it and it works well.

Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5% plus Employer NI savings - currently 15.05% of your contribution (this also applies to voluntary contributions), a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.

If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV and Portfolio with a covering letter telling us why you consider yourself suitable for the role, to the HR Manager, Limbs & Things.