Customer Service Coordinator

A Customer Service Coordinator role has opened working for a leading facilities management company. The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service.

Client Details

The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.

Description

Responding promptly and professionally to customer enquiries
Resolving customer complaints in a timely and satisfactory manner
Coordinating with other departments to resolve customer issues
Maintaining customer records by updating account information
Keeping track of customer interactions and transactions
Providing feedback on the efficiency of the customer service process
Preparing reports on customer interactions and satisfaction
Contributing to team effort by accomplishing related results as neededProfile

A successful Customer Service Coordinator should have:

Strong communication skills with a customer-focused approach
Proficiency in using customer relationship management software
A knack for problem-solving and the ability to handle difficult situations
Excellent organisation and multitasking skillsJob Offer

Salary £23,000 per annum
An engaging work environment in Altrincham
Opportunities for personal and professional growth
A supportive team cultureIf you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position