Customer Service Coordinator / Account Manager x 2

Your new company
My client, a global manufacturer and specialist in its field, is seeking two professional customer service coordinators / account managers to join their fast-paced team on a permanent basis.
They provide innovative ground-breaking products and pride themselves on the service they provide to their global client base.

Your new role
The position is being offered full-time Monday to Friday with a hybrid model in the place working from home one day per week.
Due to the location of the premises, you will need to drive and have access to your own vehicle.
Hours of work can vary depending on the team, but will be between 07.00am and 17.00pm.
Some of your key duties will include but not limited to Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfactionCollate and prepare all relevant documentation for a variety of products, such as certificates of analysis, customs and shipping invoices, packing lists, consignment notes/delivery notes, and invoices.
Effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues.
Dealing with import and export
Dealing with complaints and having the ability to resolve product / service problems.
Books final dates for orders and maintains system dates, keeping all orders current and accurateParticipates in Supply Chain projects as and when required.

What you'll need to succeed
Exemplary customer service skills with a passion for going that extra mile.
Proven history of working within a large, fast-paced environment.
Strong ERP / CRM experience
If you can speak one of the following languages, it would be advantageous - Spanish, French, Italian.
Experience of working in a global market
Excellent eye for detail
Ability to drive due to location

What you'll get in return
Competitive salary at £32,000 per annum
Hybrid model - working from home one day per week
25 days holiday, rising to 28 after 2 years' service
Free Parking
Private medical insurance
6 x death in service
Up to 10% employee, 15% employer pension contributions

What you need to do now

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