Customer / Service Delivery Manager

£50,000 – 55,000 with bonus and benefits

Based in Scotland – remote working with occasional trips to the Aberdeen office

Must have access to a car and driving licence

Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer support team.

It’s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management

We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences.

You should have the following skills and experiences –

• Experience in a senior support or service delivery leadership role within a software or IT services environment.
• Proven experience managing application support teams and customer environments in a hosted or cloud-based setting.
• Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.
• Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.
• Experience working with third-party service providers.
• Strong analytical skills, with the ability to use performance data and customer feedback to drive decisions.

Apply online or call Alasdair Walker from Be-IT for more information.