Customer Service Delivery Planner

Job Description

Customer Delivery Planner
12 Month Fixed Term Contract
Up to £35,000
Sheffield, South Yorkshire

Elevation Recruitment Group are searching for a Customer Delivery Planner to join a Supply Chain Team in an SME Manufacturing business based in Sheffield. This role involves managing the orderbook in line with capacity and customer demand, working closely with Master Schedulers and Operations teams, and ensuring seamless communication with customers.

Key Responsibilities:
Assess schedule changes before acceptance, ensuring proactive and effective communication of issues and risks to customers
Identify and mitigate risks such as delivery delays, frozen routes, customer approvals, outages, and quality issues
Serve as the main contact for a portfolio of customers, managing relationships and acting as the key interface between customers, the supply chain, and operations
Ensure timely delivery of orders and manage any arrears
Possess a solid understanding of manufacturing processes to better align supply chain activities
Provide regular updates to customers regarding their orders and any relevant changes
Handle quality, technical, and concession approvals as required
Assist the Master Schedulers and the Customer Service Delivery Manager with ad-hoc planning tasks
Maintain a basic understanding of customer contracts

Skills and Qualifications Required:
Previous experience in a customer-facing role is essential, with desirable experience in planning, scheduling, or S&OP
Proficiency in MRP/ERP systems
Excellent written, verbal, and presentation skills are required
Strong focus on customer service and operational efficiency
Experience in a manufacturing or similarly fast-paced environment is preferred

What's On Offer:
37 Hour week with a 1:30PM finish on Fridays
Pension Scheme
25 Days holiday plus bank holidays
Life assurance 6x paid salary
Free on-site parking
Discounted health scheme plan