Customer Service Delivery Planner

Customer Delivery Planner

12 Month Fixed Term Contract

Up to £35,000

Sheffield, South Yorkshire

Elevation Recruitment Group are searching for a Customer Delivery Planner to join a Supply Chain Team in an SME Manufacturing business based in Sheffield. This role involves managing the orderbook in line with capacity and customer demand, working closely with Master Schedulers and Operations teams, and ensuring seamless communication with customers.

Key Responsibilities:

• Assess schedule changes before acceptance, ensuring proactive and effective communication of issues and risks to customers
• Identify and mitigate risks such as delivery delays, frozen routes, customer approvals, outages, and quality issues
• Serve as the main contact for a portfolio of customers, managing relationships and acting as the key interface between customers, the supply chain, and operations
• Ensure timely delivery of orders and manage any arrears
• Possess a solid understanding of manufacturing processes to better align supply chain activities
• Provide regular updates to customers regarding their orders and any relevant changes
• Handle quality, technical, and concession approvals as required
• Assist the Master Schedulers and the Customer Service Delivery Manager with ad-hoc planning tasks
• Maintain a basic understanding of customer contracts

Skills and Qualifications Required:

• Previous experience in a customer-facing role is essential, with desirable experience in planning, scheduling, or S&OP
• Proficiency in MRP/ERP systems
• Excellent written, verbal, and presentation skills are required
• Strong focus on customer service and operational efficiency
• Experience in a manufacturing or similarly fast-paced environment is preferred

What's On Offer:

• 37 Hour week with a 1:30PM finish on Fridays
• Pension Scheme
• 25 Days holiday plus bank holidays
• Life assurance 6x paid salary
• Free on-site parking
• Discounted health scheme plan