Customer Service Delivery Specialist

The Customer Service Delivery Specialist role is an exciting opportunity to support customer satisfaction and operational excellence within the Technology & Telecoms industry. Based in Portsmouth, this position focuses on delivering exceptional service while contributing to the smooth functioning of the customer service department.

Client Details

This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.

Description

The key responsibilities for the Customer Service Delivery Specialist role are:

• Manage customer queries and resolve issues in a timely and professional manner.
• Coordinate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Monitor service performance and identify areas for improvement.
• Provide updates to customers on the progress of their requests or issues.
• Assist in the implementation of new customer service processes.
• Contribute to maintaining a high standard of customer satisfaction.
• Adhere to company policies and regulatory requirements at all times.

Profile

A successful Customer Service Delivery Specialist should have:

• Previous experience in a customer service or related role.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively under pressure.
• Good organisational and time management abilities.
• Familiarity with customer relationship management systems is a plus.
• Enthusiasm for working in the Technology & Telecoms industry.

Job Offer

• Competitive salary in the range of £22,500 to £27,500 per annum.
• Permanent position with opportunities for career progression.
• Supportive workplace culture focused on employee growth.
• Comprehensive training and development programmes.
• Convenient Portsmouth location with accessible transport links.
• Generous holiday allowance and additional employee perks.