Customer Service Executive

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference?

We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company’s reputation for outstanding customer care.

• Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently.
• Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Liaise with internal departments, including procurement and account managers, to meet customer needs.
• Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues.
• Attend daily and monthly team meetings to stay aligned with company goals and updates.
• Provide exceptional customer service by handling enquiries with professionalism and enthusiasm.

• Previous experience in customer service, sales administration, or a similar role.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook, Teams).
• Excellent telephone manner with the ability to build rapport quickly.
• Highly organised, with exceptional attention to detail and time management skills.
• A proactive team player with a commitment to delivering outstanding service.
• Experience with CRM systems and order processing is an advantage.

• Comprehensive induction and training programme, including detailed product knowledge and system training.
• Opportunity to work in a supportive and collaborative environment.
• Access to customer service training programmes for professional development.

• Basic Salary- £30,000- £35,000
• Bonus

• Hours- 7.30-4.30

• Free snacks and hot drinks
• Monthly staff meetings with free lunch
• 22 days of paid holiday plus bank holidays increasing to 25 days with service