Customer Service Executive

Company : Talent Guardian

Job Description - Customer Service Executive

Monday to Friday
£25K plus bonus!
Customer Service background

Talent Guardian is excited to be recruiting on behalf of a growing business in Ferndown for a confident and customer-focused Customer Service Executive.

As a Customer Service Executive, you’ll be at the heart of the client journey—reaching out to previously engaged leads, understanding their evolving needs, and reintroducing them to the business’s current offerings. With a consultative approach, you’ll nurture relationships, update CRM records, and help drive growth through warm, well-timed outreach.

Key Responsibilities

Make outbound calls to re-engage previously interested customers
Complete a minimum of 25 high-quality calls per day to warm leads
Understand customer requirements and timelines to recommend appropriate solutions
Maintain accurate CRM data and manage follow-ups using internal systems
Respond to enquiries from waiting lists when new availability opens up
Support inbound enquiries during lunch breaks, holidays or high-demand periods
Collaborate with colleagues to achieve team targets on response times, viewings, and conversions
Ensure all communications reflect the organisation’s service-focused values

Key attributes:

Previous experience in customer service, telesales, outbound calling or a similar client-facing role
Excellent verbal and written communication skills
Strong interpersonal skills and a warm, engaging phone manner
Self-motivated and highly organised, with a proactive approach to follow-ups
Comfortable using CRM software and managing data accurately
Team player with a flexible, can-do attitude

What’s on Offer

Competitive base salary with performance-related bonus
Friendly, supportive team culture
A varied role with real responsibility and room to grow
A great opportunity to make a meaningful impact in a customer-focused environment

If you’re passionate about delivering great service, building lasting relationships, and contributing to a collaborative team, we’d love to hear from you. Apply now through Talent Guardian to take the next step in your customer service career.

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Customer Service Executive

Job Description - Customer Service Executive

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