Customer Service Executive

Company : Talent Guardian

Job Type : Full Time

Wimborne, Dorset

Number of Applicants

000+

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Job Description - Customer Service Executive

Monday to Friday
£25K plus bonus!
Customer Service background

Talent Guardian is excited to be recruiting on behalf of a growing business in Ferndown for a confident and customer-focused Customer Service Executive.

As a Customer Service Executive, you’ll be at the heart of the client journey—reaching out to previously engaged leads, understanding their evolving needs, and reintroducing them to the business’s current offerings. With a consultative approach, you’ll nurture relationships, update CRM records, and help drive growth through warm, well-timed outreach.

Key Responsibilities

Make outbound calls to re-engage previously interested customers
Complete a minimum of 25 high-quality calls per day to warm leads
Understand customer requirements and timelines to recommend appropriate solutions
Maintain accurate CRM data and manage follow-ups using internal systems
Respond to enquiries from waiting lists when new availability opens up
Support inbound enquiries during lunch breaks, holidays or high-demand periods
Collaborate with colleagues to achieve team targets on response times, viewings, and conversions
Ensure all communications reflect the organisation’s service-focused values

Key attributes:

Previous experience in customer service, telesales, outbound calling or a similar client-facing role
Excellent verbal and written communication skills
Strong interpersonal skills and a warm, engaging phone manner
Self-motivated and highly organised, with a proactive approach to follow-ups
Comfortable using CRM software and managing data accurately
Team player with a flexible, can-do attitude

What’s on Offer

Competitive base salary with performance-related bonus
Friendly, supportive team culture
A varied role with real responsibility and room to grow
A great opportunity to make a meaningful impact in a customer-focused environment

If you’re passionate about delivering great service, building lasting relationships, and contributing to a collaborative team, we’d love to hear from you. Apply now through Talent Guardian to take the next step in your customer service career.

Original job Customer Service Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Executive

Job Description - Customer Service Executive

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